Sustainable products and solutions

GRI report

Sustainable products and solutions

Products and services (EN27, EN28)

G4-EN27: Extent of impact mitigation of environmental impacts of products and services

Kemira’s business purpose is to enable customers to improve their water, energy and raw material efficiency. Kemira's product portfolio and application know-how enables customers to better manage their water intensive processes leading to decreased water and energy use and improved water end quality. Kemira products are used to mitigate the environmental impact of customers, that is to purify water, improve the utilization rate of natural resources and reduce energy in pumping of fluids.

In the development of new products and solutions, sustainability reviews are required at every stage of the New Product Development (NPD) process before proceeding to the next stage. This will ensure all sustainability criteria are identified and implemented at the earliest stage. The process also aims to identify less hazardous and more sustainable alternatives for raw materials.

The volume of water purified with Kemira products is based on the share of product sales to water purification applications and using an experience based average chemicals dosage. The figures for 2011-2013 are restated due to more comprehensive data available in 2013.

G4-EN27: Water purified with Kemira products
Year Purified water million m3
2000 2,300
2003 3,600
2006 7,800
2009 10,100
2010 10,700
2011 12,800
2012 13,100
2013 15,900

G4-EN28: Percentage of products sold and their packaging materials that are reclaimed by category

Kemira does not sell any reclaimed products, whereas we aim to reclaim as much of the packaging material as possible. When plastic or other material is used as a basis for packaging, Kemira strives to reclaim the material and thus minimize the use of virgin materials. Kemira is also using a third party service provider for returning packaging from the customers’ sites for reuse. Packaging that is returned to Kemira or to a third party from the customers is either reused or processed for recycling.

G4-EN28: Reclaimed packaging materials 2013 2012
Reconditioned IBC's * 20% 22%
Recycled liquid packages 5% 4%
* IBC=Intermediate Bulk Container

The data for total purchased volumes of liquid packages, including IBC's, is received from Kemira ERP system/Business Warehouse. The volume data on reclaimed and recycled IBC’s is obtained from the supplier of IBC containers. The data on recycled liquid packages is obtained from Kemira ERP system/Business Warehouse (except the data on recycled IBC’s).

Customer health and safety

G4-PR1: Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Kemira has signed the ICCA Responsible Care Initiative which forms the basis for our product stewardship.

Systematic health and safety related actions are carried out at manufacturing sites and within the product lines. By the end of 2013, 75% of manufacturing sites are certified to ISO14001 environmental management standard and 69% to OHSAS 18001 safety management standard. Moreover, 100% of services (for example operation services at customer site) are certified to these management standards. Management systems certified to ISO 14001 and OHSAS 18001 standard require constant performance improvement concerning health, safety and environmental impacts.

To secure the safety of raw materials, an RMQ (Raw Material Query) is required from all new raw material suppliers. Kemira’s Supply Chain Management also maintains “Supplier Minimum Requirements” database.

Proactive measures for reduction of potential health hazards subject to anticipated future legislation have resulted in action plans related to 15% of our product lines. Sustainability and product regulatory compliance reviews are required for all product development projects at every stage of the New Product Development (NPD) process

G4-PR2: Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes

Kemira has not detected any cases of non-compliance with regulations resulting in a fine, penalty or warnings. However, Kemira detected six incidents of non-compliance with voluntary codes, which are under discussion with authorities. Downstream customers have not reported any cases of health and safety related non-compliance.

Product and service labelling

G4-PR3: Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant products and service categories subject to such information requirements

Kemira’s product portfolio contains approximately 2,700 different products, and all of them are documented and labeled according to legal requirements, including identification of hazardous components. Kemira provides Material Safety Data Sheets for all products, whereas in most jurisdictions, only hazardous products need to be covered.

 G4-PR3: Product and service information provided
  Yes No
The sourcing of components of the product or service   Only if requested by customers
Content, particularly with regard to substances that might produce an environmental or social impact As required by law, always in Material Safety Data Sheets and on the Labels  
Safe use of the product or service When legally required, safe use of the product or service is communicated in the MSDS’s and on the Labels.  
Disposal of the product and environmental/social impacts When legally required, disposal of the product and environmental/social impacts are communicated in the MSDS’s and on the Labels.  

In addition to label and Material Safety Data Sheet information, more detailed information about the products and their raw materials are provided upon the request. Customers’ information requests have more than doubled during 2013 up to about 400 customer queries per month.  

G4-PR4: Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes

Customer complaints, claims or non-conformities in quality systems are actively monitored, evaluated and corrected as required by the quality management systems in use at Kemira.

During year 2013, there were 116 incidents of customer complaints related to labeling. Main causes for these were mostly found in distribution (54 cases) and warehousing (29 cases). The most typical incident was that a wrong label had been used in packaging. Handling of 17 cases was not completed by year end.

During year 2013, there were 8 incidents related to “non compliance with regulations”
Main causes for these were mostly found in logistic carriers (4 cases). The most typical incident was related to temperature during transport. Handling of all cases were completed by year-end.

There were no incidents of non-compliance with regulations resulting in a fine, penalty or in a warning.

Marketing communications

G4-PR6: Sale of banned or disputed products

Kemira follows all relevant chemical laws and regulations, and thus does not sell any banned products.

Kemira is proactive in mitigating health-, safety-, environment or image related risks, for example concerning products subject of stakeholder questions or public debate:

Action plan has been created and is being implemented on products containing suspected Endocrine Disruptors. Additionally, the following disputed products are being studied; Products containing genetically modified materials, nanomaterials, disputed renewable materials or crisis metals.

Product compliance

G4-PR9: Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

During 2013, all non-compliance penalties of approximately EUR 600,000 happened in the USA.

The cases have been concluded in 2013.